Jln.Munduk Batu Belah,Pererenan,Mengwi, Bali

INORI VILLAS Terms & Conditions

The following Terms and Conditions apply to all bookings for villas managed by INORI VILLAS and all villas that are marketed under the brand name INORI VILLAS. By paying a deposit you confirm that you have read, understood and accepted our Terms and Conditions.

INVOICING

According to Indonesian Law, from 01 July 2015, all invoices will be issued in Indonesian Rupiah (IDR).

RESERVATION

Upon confirming a booking, the management will email a reservation confirmation and request the deposit to be paid.An initial deposit invoice will be issued, requesting a deposit to be paid within 3 business days in order to hold the booking, after which, if payment has not been received, the booking may be released.

PAYMENTS

50% deposit is required to hold the booking and the balance is to be settled prior to 30 days before arrival. For bookings made less than 30 days prior to arrival, payment must be made in full. The guest will be invoiced for the remaining balance, and will have 3 days after the invoice is sent to provide proof of payment. If the proof of payment is not received, the villa may be made available to others to find a replacement booking. If a replacement booking is found, the guest will be advised that their stay has been cancelled due to breach in terms and conditions of the booking, and any payments made, will be refunded, less any costs and difference in replacement booking amount. Otherwise the booking may be cancelled and deposit forfeited. For deposits, payment can be made by credit card or bank transfer. All card payments will be charged in Indonesian Rupiah, according to local regulations – the IDR amount will be shown on your statement in your cards currency, using your card provider’s exchange rate. Our Bank applies a 2.5% credit card processing fee. This applies to both debit and credit cards. For bank transfers, we need to receive the full amount into our account, so please ensure you apply the option to pay the bank fees at both ends. If the exact invoice amount net of fees is not received into our account, any balance remaining will be adjusted on your final invoice, to be settled upon check-in. With payment of the deposit, the customer agrees to theseTerms and Conditions and the management guarantees the reservation. For Balance payment 30 days before arrival, we accept credit card or bank transfer.

CANCELLATION POLICY AND CHANGE IN BOOKING PERIOD

All deposit and balance payments are non-refundable under any circumstances. Travel Insurance claims are to be used in lieu of refunds. Not taking out Travel Insurance is assumed to be a conscious decision, and a risk accepted by each traveller. If an extra bed has been booked, and then subsequently cancelled, a cancellation fee of one nights extra bed rental is payable. Deposit payments which have been paid for one villa cannot be transferred to another villa, unless there is an exception which is approved by INORI VILLAS Management. Changes can only be considered greater than 2 months prior to the original date of check in, and only one time, else management has the right to charge the original invoice amount. A new invoice will be issued and a different price in Rupiah may apply to the new invoice (new rates might apply based on the season of the new date). The deposit paid will be used towards payment of the new invoice. In the event of a no show as well as early departure, any payments made are non-refundable. We also strongly advise you to obtain travel insurance to cover unforeseen medical or travel issues – it is inexpensive, at only a few dollars a day. Travel Insurance claims are to be used in lieu of refunds. Changes that can be considered on a case by case basis: Change the date of stay to have the check in date earlier than the original booking (based on availability) Change the date of stay to have the same stay length but the check in date is later than the original booking, max 12 Months from the original check in date (new rates might apply based on the season of the new date) Extend the stay (based on availability). Any approved shortening of stay must still comply with the minimum stay rules of 3 nights (5 nights in high and peak season) Upgrade the number of rooms used (based on availability) at an extra cost. A change in the actual villa booked will unlikely be considered under any circumstance All changes to an original booking are completely at the discretion of INORI VILLAS, and INORI VILLAS has no obligation to make any changes to the original booking. Any change to the original booking approved will not result in a reduction in the deposit paid, balance paid, or balance due, which is why travel insurance is so important to obtain upon booking. An administration fee of $25.00 will apply to all booking amendments. Should you leave earlier than expected, full payment will still be required. Bookings made through third party providers are subject to the cancellation policy stated by that service.

MINIMUM STAYS, CHECK-IN AND CHECK- OUT TIMES, AND RENTAL RATES

The minimum stay is generally 4 nights (5 nights in high and peak season). Check in time is from 2pm and check out time is before 12 noon. A late check out can be booked at half the daily rate, subject to availability. Rental rates vary according to the season and are subject to change without notice; the customer is advised to check the applicable rates on our website before making a booking. We do not accept arrival or departures on Nyepi Day

VILLA OCCUPANCY

It is imperative that at the time of booking, and at guest registration prior to arrival, the exact number of adults and children who will be staying in the villa is correctly advised. This is to ensure not only correct transportation arrangements can be made, but that the villa is prepared correctly, and facilities are adequate, for the comfort of all guests If there is any change in guest arrival numbers, it is the responsibility of the guest booking to advise INORI VILLAS of any changes, as soon as it is known, and before the check in date. Change approval is at management’s discretion. It is Indonesian law that all guests must be registered with us – any unadvised guests upon arrival may be subject to extra charges or refusal of stay. The maximum number of people per villa is the equivalent of 2 people per bedroom – e.g. for a 3 bedroom, maximum is 6 people. Infants can of course be catered for with baby cots, and small children may also be permitted to stay in a bedroom with parents, at the discretion of management. More than 2 people per bedroom can of course be considered, with the addition of extra beds – the maximum per villa being on a case by case basis. Minimum stay age and booking on behalf of others: Bookings cannot be made by, or on behalf of other persons without prior agreement with management. If a booking was made by credit card, the card used for the booking must be presented, or check in may be refused. No bookings will be accepted by guests under the age of 25 without prior management approval on a case by case basis. A larger security deposit may be requested. If such bookings as above are made without management approval, they may be cancelled by management at any time and any monies paid non refundable

REGULATIONS

The customers need to be aware that they are required to comply with local laws and regulations. A copy of passports is required at check-in for police registration, and only registered guests can stay in the villa, else authorities impose high penalties. No drugs or any illegal activities are permitted on the premises. The guests need to show consideration regarding noise levels and to respect the privacy of other guests and neighbours. Any cost of dealing with police or other authorities is the responsibility of the customer. Pets are not permitted on the premises at all times. If guests do not show consideration to noise levels or proper behavior, they may also be given 2 warnings, after which, their stay may be terminated, and required to move out immediately, without any refund.

DRONE USAGE

Drones are not to be used on or around INORI VILLAS properties without the prior permission of INORI VILLAS Management.

FIREWORKS

Due to the flammable nature of many villa roofs, fireworks are strictly prohibited and may result in the immediate termination of stay without refund.

RESPONSIBILITY

The customer is responsible for any damage caused to the villa or its content during the stay, this includes damages caused by other people that the customer invites to the villa. Upon your arrival, we will also require a security deposit of IDR 3,000,000 to cover any damage or losses at the Villa during your stay. This may be paid in cash or credit card and cash deposits will be refunded at check out. Please note that we also receive cash equivalent in other currencies and will return in the same currency. Also, please note that currently cardver payment for security deposit is no longer available due to Bank regulation until further notice. Credit card payment is still possible, however there will be a 2.5% credit card fee and it can be refunded upon check out by cash IDR. It also can be refunded to your credit card but it may take a long time to post to your account, so please be aware that credit card refunds can take several weeks to process by the banks, and also the amount received might be different due fees, charges or the exchange rate which is totally outside of our control – if this is an issue for you, we suggest using cash. Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during your stay in our villas. Delay in arrival for any reason or changes in travel schedules cannot be compensated by the management. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. This includes services that depend on the performance of external providers such as electricity, cable TV and internet. The management does not accept responsibility for any events that are outside the control of the management, such as fire and severe weather.